... customer that has phoned and left a message. Staff in the same branch wouldn't usually speak to one another by phone as it is just as easy to do so face to face. Sometimes the phone would be used to call head office to make an enquiry or to put in a complaint they have been told to pass on from an external customer. Telephone is the easiest method of communication to anyone outside of their own branch e.g. another branch or an external customer. In writing At Thomas cook they don't do things in writing as much as they use face to face and telephone communication. This is because it takes the most amount of time. The things they do have in writing to inform members of staff is a notice board for all staff. This is for notices and messages that the manager or other members of staff want ...

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