... it hard to point out bad points to the managers. Quantitative Questionnaires- Cheddar caves partake in surveys every year. They are carried out on and off site. Cheddar Caves aims to collect 2,000 a year. These are to be randomly selected. The questions asked are mainly the usual questions; why have you come here, will you come here again, what you think about it. These are useful because if there is a reoccurring complaint then the caves can work to fix it. These types are questionnaires are good because you can tell if there is an outlier and simply ignore it. Qualitative Questionnaires- As well as taking part in the Quantitative questionnaires cheddar caves also participate in qualitative questionnaires. Cheddar caves from time to time take out these more detailed questionnaires as they believe it is important find out what people feel about specific issues, like car parking, admission charges and ...

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