... you have already visited the firm, the name of the person who spoke to, and finally, in the last statement, write about what you want done and give them a sensible deadline. 5. If the company phones you, you should make a note of the date and what they've said. 6. The problem is usually solved by this stage, but you don't have to accept the first offer you receive, if you don't think it's reasonable. 7. If all else fails and you aren't getting anywhere, then we advise you to get expert advice e.g. by requesting another seller place their views in writing, by getting in touch with your local Trading Standards Department or another source of support and advice. Task 2 A) Most consumer problems can be settled easily, without court action. However, if the problem cannot be settled, then consumers may consider taking legal action. It is imperative that you get advice ...

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