... no confusion, and everything has to be under the Arbitration Act 1996. There are 3 different types of Arbitration, Industrial, Consumer and Commercial, each one focusing on different types of disputes. Industrial arbitration helps settle disputes between employers and trade unions. It is used in such cases as unfair dismissal, its outcome is meant to reinstate the employee in their original position. This rarely happens and normally losses of employer are normally paid. The best known organisation in this area is ACAS (Arbitration and Conciliation Service). Consumer arbitration is settlements between the consumer and the business. There are more than 20 different codes within consumer arbitration and the Office of Fair Trading has approved each one. Federation of Master Buildings is a scheme that helps settle disagreements between consumers and builders and also Association of British Travel is for consumers and travel tour operators. This helps settle and come to a ...

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