... information about customers * Asking customers * Receiving direct feedback The marketing department also uses "marketing strategies" such as: * Word of mouth * Email updates * Designing packs for specific customers * Always trying to improve * Advertising and promotion directed at correct customers * Producing informative and colourful catalougues * Encouraging customer feedback * Know what NOT to do The marketing department relies heavily on ICT(Information communications technology). ICT is used in the marketing department to: * Analyse customer data * Design catalogues and adverts * Produce wide range of documents * Contact colleagues quickly and efficiently * Sending text and graphic attachments to people Finance department: The head of finance is called John Currier. He and his colleagues do work in accounts, payroll, purchase, ledger and stock control. The finance department has a number of main responsibilities, these responsibilities are: * Preparation of financial documents * Making credit checks * Checking and recording payments * Checking all goods related financial documents * Monitoring the value of items in stock * Paying ...

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