... Work with one supplier for any one item to improve quality, on a long-term relationship of loyalty and trust. 5. Improve constantly and forever the system of production and service. 6. Institute training on the job for all, including management. 7. Institute leadership to help people do a better job. 8. Drive out fear so that everyone may work more effectively and productively for the organization. 9. Break down barriers between staff areas. Different departments must work together to optimize the system. 10. Eliminate slogans, exhortations and target for the workforce which create adversarial relationships in the system. 11. Eliminate numerical quotas. Instead, focus on methods for improvement and capabilities of the process. 12. Remove barriers to pride of workmanship. Eliminate annual rating and focus on improving quality. 13. Institute a vigorous programme of education and retraining for everyone. 14. Involve everyone to take action to accomplish the transformation. In the article, ...

See this essay or coursework document in full right now