... success. Customers are very important because they are the people that buy Marks and Spencer's products and help them to continue making substantial amounts of money. This is what makes them stakeholders within the business. Customers would contact the business. This could be for a number of reasons. One reason a customer may contact Marks & Spencer is because the product they have bought is faulty or has broken. Other issues that may concern employees are the opening times, the attitude of staff and the service given. Another reason may be to find out the opening and closing times of the business. Customers cannot change the business individually but they can as a group. If Marks & Spencer's issued a questionnaire for the customers to complete the results may push the board of directors to make certain changes. Employees are a very important group of stakeholders. Without them there ...

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