... to a full refund of her deposit and will be made aware of this. However she will have been given a guarantee and it would be in your best interests to replace the damaged computer and provide the customer with suitable software to stop the interference. By "satisfactory quality" or under the Sale of Goods Act 1994 "merchantable quality" refers quality as goods that are fit for all purposes, free from minor defects and appearance and finish is free from any damage. As Mrs Davies brought the computers from you it is your obligation to the customer to replace the items under no cost to the customer. For LMC I think this is the best way forward. The Consumer Credit Act 1974 was introduced to provide fair legislations to protect the consumer from sellers and suppliers. The act places certain restrictions on companies who offer credit to customers they deal with. ...

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