... loses out on revenue. Gary Lane possesses greater than average IT skills and is keen to introduce a computer-based system for the rentals of his videos. The system both old and new is needed to: * Keep track of members and their details. * Keep track of the number of videos each member of staff rents out to customers. * Have a listing of all the staff in the shop * Have a list of all the videos in stock * Have a list of all the videos rented * Enable a showing of which videos are rented by which customers * Show when the video is due back * Be able to add/delete members, videos and staff Investigation Methods An interview was arranged with Mr Lane and a list of points to be discussed was drawn up before the interview. Also I contacted Gary Lane by telephone and e-mail to pick up certain points. Topics for discussion: * The reasons ...

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