... brands, or infrequently change companies, such as with bank accounts, keeping customers happy will help ensure that a company keeps that customer. The price of communicating is likely to be far less than the loss of customers. Many different channels may be used to achieve this, including letters, telephone calls and advertisements. "Employees are a companies greatest asset" and keeping these assets means making sure that they are motivated and satisfied in their job. Monitoring this and making sure that it is the case depends on effective communication between employees and their managers. Employee's need to feel as though they can speak to their managers with any problems they may have, and so a correct channel of communication needs to be selected and implemented for this. Face to face would often be the best method. Removing any hygiene factors from an employee's job through effective communication will help ensure that they ...

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