... is continuously improving. The Stadium has approximately thirty bars, kiosks and suites in total. This department is vital for the club as a whole and it plays a major part in the financial aspect of the club and also the attitude of the supporters as they provide a service to the supporters before and during the game. There are kiosks that provide fast food for the fans, and there are also suites and lounges that are for the more upper class customers which provide three course meals and other luxuries. PROBLEM I currently work part-time at West Ham United Football Club in the hospitality department and have found that there is poor communication, this is indicated by confusion amongst staff members. At times many members of staff are doing nothing due to the lack of clear instructions. The staff are asked to come in on a match day at 12.00pm and once ...

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