... successful when both the sender and the receiver understand the same information. We communicate with people for various reasons like; passing on information/receiving information, socialising, expressing feelings/opinions, knowing what people want and need, gaining assistance/ help, explaining/instructing somebody to do something and persuading. We communicate by several methods; email, text, talking, IM, sign language, letters, lip reading, braille, listening, the way we dress, media - TV, radio, tone of voice, fax, smell, touch, art, dance, phone, email, meetings, memos, lectures/seminars/conferences, sign language and video conferencing. Verbal communication is the most recognised method of communication between the service user and the carer. There are many different types of questions used when dealing with service users. * Closed - The use of closed questions doesn't give the service user much chance to elaborate on their response. E.g. "Are you feeling any better today?" the only way to answer that would be with a simple "yes" or ...

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