... colleagues in the setting or newly trained staff as they may not be aware of how to treat an illness. Other staff can help by putting across their ideas and experience through oral communication. The effectiveness of interactions can be enhanced in different types of factors, for example non- verbal communication, empathy, common interests, tone of speech and attending specifically to individual difficulties and disabilities by using preferred form of interaction. Non- verbal physical actions can encourage and discourage oral communication, for example in a hospital if I doctor is sitting or standing positively smiling and shakes the patients hand the patient will feel more comfortable by the doctors body language. Therefore the patient is more likely to communicate orally about their problem in a relaxed atmosphere. Discouraging oral communication in a health care through non- verbal physical actions could affect patients and or health professionals when talking, as one ...

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