... decisions that respect service users rights in difficult situations. Organisational policies and formal policies also play a big factor when trying to reflect on and challenge discriminatory issues in health and social care. Organisational policies will regulate workers day to day relations with their service users. They should cover confidentiality and situations such as taking or giving gifts to or from service users. There should be policies on vulnerable service users, as well as service standards to inform workers and service users about expected standards and equal opportunities. Formal policies on equality, diversity and rights include legislation, such as the following: Mental Health act, Race Relations, Disability Discrimination act, Sex Discrimination act and the Human Rights act. The government issues Codes of Practice and Guidance alongside the legislation to tell care organisations and individual professionals how laws should be implemented. All care organisations should have formal policies on equality of access ...

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