... as they have short-term memory. In this case a care worker will usually back up what they are saying by writing a letter and handing it to them so they can refer to it more than once. The care workers at age concern may also give out a letter to the person with short memory family so they are aware of what's going on and they can also remind the service user. Written communication helps to give out important messages to the service users and care workers at age concern. At age concern they have a notice board so that the service users can check to see what events are happening. Some service users may forget to look at the notice board so they may also receive written letters from the care workers, which give them the same information. This can be handy even if they have checked the notice board ...

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