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... for a second opinion. 6 To be given a clear explanation of any treatment proposed, including any risks and any alternatives. 7 To choose whether or not to take part in medical research or medical student training. 8 To be given detailed information on local health services, including quality standards and maximum waiting time. 9 To have complaint about NHS services investigated and to receive a full and prompt reply from the chief executive of the health authority or general manager of the hospital. Nasima Khanom The role of health and social care workers Now that we have an overview of the health and social care services, we need to know about the roles of the personnel who work within them. Here are some of the most important jobs. Primary Health * The general practitioners role involves preventative medicine and their diagnosis and care treatment of ill health. General practitioners refer patients to other agencies and workers for their ...