... the service provider used slang, during a conversation and the service user didn't understand what was being said then that could cause the service user to not be making sense of the message and this is the same for technical language being used in a conversation. If the service user didn't understand some of the technical language being used then this could cause misinterpretation as the service user might mistake a word for meaning something else, this therefore causes the service user to not make sense of a message. Times where the service user cannot receive the message from as service provider could be due to visible disabilities or hearing disabilities as the service user is either unable to see or hear. Environmental factors such as poor lighting can also hinder the communication as if the service provider is using sign language the service user wont be able to see what is ...

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