... it is, as we have looked at referrals we can see that the information is not clear, well explained or accurate. * The information is well set out but is very formal and is not showing a friendly atmosphere and is acting very coldly towards people reading the leaflet and may discourage them to come. * The sentence on laundry comes across quite harse and basically says that it is the responsibility of the patient's relatives or friends. * IT mentios the fire alarm is checked every Monday at 3.00pm, but doesn't mentio what to do in the event of a fire or fire procedures and meeting points. * In the visiting paragraph the word descression is not a word that many people would understand and it is not used in the approriate way. * They say the Hospice is a non-smoking area but is contracting what they are saying as there is a smoking ...

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