... problems, seeking to help an employee on work performance, and finding out reasons for performance discrepancies. Skill in communication involves a number of specific strengths. The first is listening skills. A manger should be a good listener. The following lists suggests some for effective listening when confronted with a problem at work by Managers: * Listen openly and with empathy to the other person * Judge the content, not the messenger or delivery; comprehend before you judge * Use multiple techniques to fully comprehend (ask, repeat, rephrase, etc.) * Active body state; fight distractions * Ask the other person for as much detail as he/she can provide; paraphrase what the other is saying to make sure you understand it and check for understanding * Respond in an interested way that shows you understand the problem and the employee's concern * Attend to non-verbal cues, body language, not just words; listen between ...

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