... the order forms used and the procedures necessary to fulfil orders. Analysis is not simply the recording of an application as it currently operates through a variety of information gathering methods such as interviewing and observation, the requirements of a new system should be identified. Although the needs of the organisation are of obvious importance, employees are more likely to be concerned with matters of job satisfaction and working conditions. Successful implementation of a computerised system requires a great deal of work, involvement and willingness to co-operate by everyone concerned. If staff feel that their views have been considered such co-operation is more likely. Although users' views are Important an outside observer can often identify problems with current practice which have never been questioned. A systems analyst from outside the firm needs therefore, to possess qualities of tact and diplomacy if his or her views are to be considered. The process of ...

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