... including one in math's and English or equivalent * Friendly and approachable. * Must be able to follow instructions * Must be able to work in a team * Must be willing to go on training courses * Have a good knowledge of customer service * Have basic mathematical skills * Have basic literature skills * Previous experience in similar work. I have decided on these seven person specifications because a lot of them, such as being friendly, have good customer service skills, be able to follow instructions and having basic mathematical skills are obvious skills necessary when working customers in the shop. I think it is important to put some sort of threshold to entry on qualifications because it will help me with the short listing process. It is important to have basic literature skills so that the employee is able to understand anything he comes across. For example if ...

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