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... operations are three major functions of business, in this report I will only be focusing on the operations management aspects of my chosen business Primark. Operations management helps us understand the flow of production, by breaking down the stages, and hence identifies any causes of concern, anomalies or areas of improvement. According to Schonberger & Knod, there is no clear definition of OM, however if you break down the word, you can begin to understand what OM means. Operation can mean a number of things, but I perceive operations as the breaking down of functions. Whereas, management is "a social process, which consists of planning, control, coordination and motivation," as mentioned in Cole G A (2000). Combining these two meaning, you can clearly identify what operation management is concerned with. Operations management can be found everywhere, as shown in Fig 1. 2.1 PRIMARK Primark was first established in Dublin, under the ...